{"id":9392,"date":"2026-04-17T17:55:19","date_gmt":"2026-04-17T13:55:19","guid":{"rendered":"http:\/\/localhost:10004\/?page_id=9392"},"modified":"2026-04-17T17:55:19","modified_gmt":"2026-04-17T13:55:19","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/madeinsheki.com\/ru\/frequently-asked-questions-faq\/","title":{"rendered":"\u0427\u0430\u0441\u0442\u043e \u0437\u0430\u0434\u0430\u0432\u0430\u0435\u043c\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b (FAQ)"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>1. Are the ceramics really &#8220;1 of 1&#8221;?<\/strong> Yes! Every ceramic piece listed as &#8220;1 of 1&#8221; from our featured artisans (such as K\u00dcP Ceramics House, Gilchi Ceramics, and Art\u0130rs) is entirely handcrafted. This means no two pieces are exactly alike. Slight variations in glaze, color, size, and texture are not defects; they are the beautiful signatures of true Sheki craftsmanship.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Do you ship internationally?<\/strong> Absolutely. We proudly ship the authentic tastes and crafts of Sheki to customers worldwide. We use premium, impact-resistant packaging specifically designed to ensure that even the most fragile ceramics arrive safely at your door.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. How long will it take to receive my order?<\/strong> All orders are processed and carefully packaged within 1-3 business days. International shipping generally takes between <strong>7 to 21 business days<\/strong>, depending on your destination country and local customs processing times. Once shipped, you will receive a tracking number to monitor your package.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. What happens if my fragile item breaks during shipping?<\/strong> While we pack our items with extreme care, we understand that transit accidents can happen. You are fully protected. If your item arrives damaged, please contact us within <strong>48 \u0447\u0430\u0441\u043e\u0432<\/strong> of delivery. Simply provide clear photos of the damaged item and the exterior packaging, and we will promptly issue a full refund or store credit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>5. Can I return my purchase if I change my mind?<\/strong> Our return policy depends on the category of the item you purchased:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>&#8220;1 of 1&#8221; Ceramics &amp; Art:<\/strong> All sales are final due to their unique, non-replicable nature.<\/li>\n\n\n\n<li><strong>Perishable Goods (Sweets, Honey, Nuts):<\/strong> For strict health, safety, and hygiene reasons, food items cannot be returned.<\/li>\n\n\n\n<li><strong>Silk, Textiles &amp; Standard Souvenirs:<\/strong> We accept returns within 14 days of delivery. The item must be unused, and the customer is responsible for return shipping costs.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>6. Are the traditional sweets and food items fresh?<\/strong> Yes. Our traditional Sheki Halva, natural honey, and premium nuts are sourced directly from our trusted local partners. They are securely vacuum-sealed or packaged in airtight containers to preserve their authentic taste, freshness, and quality during international transit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>7. How secure is my payment information?<\/strong> Your security is our top priority. We use globally recognized, secure payment gateways (such as Stripe or PayPal) featuring industry-standard SSL encryption. <strong>\u0421\u0434\u0435\u043b\u0430\u043d\u043e \u0432 \u0428\u0435\u043a\u0438<\/strong> never collects or stores your complete credit card details on our servers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Are the ceramics really &#8220;1 of 1&#8221;? Yes! Every ceramic piece listed as &#8220;1 of 1&#8221; from our featured artisans (such as K\u00dcP Ceramics House, Gilchi Ceramics, and Art\u0130rs) is entirely handcrafted. This means no two pieces are exactly alike. Slight variations in glaze, color, size, and texture are not defects; they are the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9392","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/pages\/9392","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/comments?post=9392"}],"version-history":[{"count":1,"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/pages\/9392\/revisions"}],"predecessor-version":[{"id":9393,"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/pages\/9392\/revisions\/9393"}],"wp:attachment":[{"href":"https:\/\/madeinsheki.com\/ru\/wp-json\/wp\/v2\/media?parent=9392"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}