Overview Welcome to Made in Sheki. We take immense pride in delivering the finest artisanal crafts, authentic tastes, and cultural heritage of Sheki directly to your door. Because our catalog ranges from one-of-a-kind art pieces to premium food items and textiles, our return and refund rules are categorized by product type to ensure fairness, quality control, and health safety.
1. “1 of 1” Handcrafted Masterpieces & Fragile Ceramics Items clearly marked as “1 of 1” or uniquely handcrafted (such as our KÜP Ceramics House collections) are singular artworks.
- Policy: All sales on these unique items are final. We do not accept returns or exchanges for “change of mind” because these pieces cannot be replicated.
- Damages: If your artwork arrives damaged in transit, you are fully protected. Please refer to our “Damaged in Transit” section below.
2. Perishable Goods (Honey, Sweets, Nuts, and Food Items) For strict health, safety, and hygiene reasons, all food and perishable items are final sale.
- Policy: We do not accept returns or offer refunds on any edible products once they have left our facility, regardless of whether the packaging is unopened.
- Exceptions: If your food items arrive spoiled, tampered with, or the packaging is severely damaged by the courier, please contact us immediately for a refund or replacement.
3. Silk, Textiles, Handcrafts, or Souvenirs For our standard crafted goods, such as authentic Sheki silk, general handcrafts, or souvenirs, we offer a standard return window.
- Policy: You have 14 days from the date of delivery to request a return.
- Conditions: The item must be unused, unwashed, with original tags attached, and in its original packaging.
- Return Shipping: The customer is responsible for paying all return shipping costs for “change of mind” returns. Original shipping costs are non-refundable.
4. Damaged in Transit & Order Issues We pack every item—especially our fragile ceramics—with extreme care. However, if your order arrives damaged, defective, or incorrect, we will make it right. To process a claim, you must:
- Contact us at [Your Support Email Address] within 48 hours of the delivery date.
- Provide clear, unedited photos or an unboxing video showing:
- The damaged product.
- The exterior of the shipping box (showing courier damage).
- The interior protective packaging. Once verified, we will issue a full refund, offer store credit, or (if applicable and in stock) send a replacement. Note: Replacements are not available for “1 of 1” items.
5. Lost or Stolen Packages If the courier’s tracking status shows your package as “Delivered” but you cannot locate it, please contact your local post office or courier immediately. Made in Sheki is not liable for packages stolen from your property after official delivery confirmation. If a package is officially declared “Lost in Transit” before delivery, we will issue a full refund.
6. Refund Process Once your return is received and inspected, or your damage claim is approved, we will notify you via email. Approved refunds will be processed automatically to your original method of payment within 5-10 business days, depending on your bank or payment provider (Stripe/PayPal).
Contact Us For return requests or any issues with your order, please reach out to our team at: agammedli@gmail.com.